Privacy Policy

Introduction

Flak'd Burger (“we”, “us”, “our”) operates flakd.ca. This policy describes how we collect, use, and protect your personal information in accordance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA).

Information We Collect

We collect the following types of personal information when you use our services:

• Account information: name, email address, and phone number.
• Order information: delivery address, order history, and preferences.
• Payment information: processed securely by Square. We do not store your credit or debit card numbers.
• Device information: browser type, IP address, and device identifiers.
• Location data: delivery address and general location for service availability.
• Loyalty data: points balance, tier status, and redemption history.
• Usage data: pages visited, features used, and interaction patterns.

How We Use Your Information

We use the information we collect for the following purposes:

• Process and fulfill your orders
• Manage your account and loyalty rewards
• Send order confirmations and delivery updates
• Communicate promotions and updates (with your consent)
• Improve our services and menu offerings
• Prevent fraud and ensure the security of our platform

How We Share Your Information

We share your information only with trusted service providers who help us operate our business:

• Square— for secure payment processing.
• Uber Direct— for delivery fulfillment. We share your name, delivery address, and phone number to complete your delivery.
• Resend— for transactional emails such as order confirmations.

We do not sell your personal information to third parties. We may disclose your information if required to do so by law or in response to valid legal requests.

Cookies and Tracking

• Essential cookies are used for authentication and cart functionality. These are necessary for the website to work properly.
• Analytics cookies help us understand how visitors use our site so we can improve our services.
• We do not use third-party advertising cookies.

Data Retention

• Account data is retained while your account is active and deleted within 30 days of an account deletion request.
• Order history is retained for 2 years for business records and legal compliance.
• Analytics data is aggregated and anonymized after 90 days.

Your Rights Under PIPEDA

Under Canada's Personal Information Protection and Electronic Documents Act, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Withdraw your consent for marketing communications at any time
• Request deletion of your account and associated data
• File a complaint with the Office of the Privacy Commissioner of Canada

To exercise any of these rights, please contact us using the information provided below.

Data Security

We take the security of your personal information seriously and employ industry-standard measures to protect it:

• All data is transmitted using industry-standard encryption (HTTPS)
• Payment processing is handled by Square, which is PCI DSS compliant
• We conduct regular security reviews of our systems

Children's Privacy

Our service is not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us so we can promptly delete it.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. Significant changes will be communicated via email or a prominent notice on our website. We encourage you to review this policy periodically.

Contact Us

If you have any questions about this privacy policy or how we handle your personal information, please contact us:

• Email: privacy@flakd.ca
• Address: Ridgeway Plaza, Mississauga, ON, Canada